Our integration support can be reached at firstname.lastname@example.org for support and information regarding the feed setup. We will do our best to respond within 48 hours, weekends not included.
Its important that you provide us with as much information as possible, to ensure the fastest possible help. If its about creating/validating a feed, makes sure to get all the details and questions to us. If its about an existing feed causing problems, we would appreciate a couple of examples in form of products - otherwise it will be difficult to find the error among a lot of products.
Setting up a new feed is the solely responsibility of the shop and/or the developer hired by the shop. We cannot build the feed for you, only do our best to guide and validate along the way.